Onboarding the Webex Service

This procedure describes how to onboard a new Webex service.

➢

To onboard the Webex Service:

1.

Do one of the following:

●

In the Customers page, select the check box adjacent to the relevant customer and then from the Add Service drop-down, choose Webex Cloud Connect.

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In the Services page, from the Add Service drop-down, choose Webex Cloud Connect.

a.

Select the relevant customer.

 

The Onboarding form is displayed.

2.

Configure parameters according to the table below and then click Submit.

Parameter	Description
New Service Name	The name of the new service.
Contact Name	The name of the contact.
Phone Number (E.164)	The phone number of the M365 tenant admin.
Email	The email of the M365 tenant admin.
Integration Type	■ Non-integrated: Enables the Service Provider or channel partner to push numbers to Webex Cloud Connect organization automatically; the customer then needs to upload the numbers from their Service portal. ■ Integrated: Enables the Service Provider or channel partner to send an email invitation to the customer to provide consent to allow quick onboarding, and number management.
Webex Organization ID	The ID used by the M365 tenant in the Webex interface.
Customer License	The license type for the service. Default: Essential
Minimum Users	The number of M365 tenant users that are managed by the service.
Allow to Exceed	Indicates the number of users managed by the service that can exceed the Minimum Users without affecting the service.
Comments	Free text notes.