Export an Interaction to Excel

You can export a Voice or Screen Sharing interaction to an Excel file.

➢

To export a call:

In the Interactions page, select the check box adjacent to the call that you wish to download, then click Action > Export to Excel.

In the dialog, optionally select Include media file names and click Export. A .cvs file is downloaded.

Copy

The following table describes the fields in the exported file.

Field

Description

Call Id

Unique call id

Target Display Name

The M365 username of the targeted user.

Target Upn

The M365 username of the targeted user.

OnBehalfOf

The name of the party for whom the call was made.

TransferredBy

The name of the party who transferred the call.

TransferredTo

The name of the party to whom the call was transferred.

Called Party

The M365 user receiving the call.

Calling Party

The M365 user initiating the call.

Answered By

The party who answered the call.

Meeting Organizer

The party who organized the meeting.

Answered time

The time that the call was answered.

Start Time

The time when voice recording commenced.

Release Time

The time the call was released.

SipCallId

The SIP CallId passed in the SIP Header.

SysCallId

Indicates the ID used to identify the call (also known as 'Original Call ID'). This value may be either the original call id or scenario id (Teams). For example, when recording a Teams call between user A and B the id of the call between A and B is displayed. This ID is also displayed in the Teams CDR.

Call Direction

Incoming or Outgoing

Call Type

Indicates the type of the call. For a list of possible values see Interactions.

Release Cause

Indicates the reason why a call is disconnected. For a list of possible values see Release Cause.

Notes

Option to add notes to the Interaction record (see Add a Note to an Interaction).

Participants

The names of the call participants.

Media Audio Status

One of the following values:

■

Available: The interaction is available for playback.

■

Pending: The interaction is pending database synchronization.

■

Recording: The Interaction is currently being recorded.

■

Failed: The recording failed.

■

Unavailable: The recording is unavailable.

■

Deleted: The recording has been deleted.

Expiration

Indicates the date that the call recording is purged as defined in the Recording profile.

Queue ID / Name

Teams Queue Call Instance ID or name when configured in the Recording profile.

Double Recording Type

Indicates whether Essentials (Single Recording Audio License) or Pro (Double Recording Audio &Redundancy license) is configured for the service.

Paired Call

Indicates whether Geographical Redundancy Storage is enabled in a paired region for data disaster recovery (enabled by default when a Pro License is configured for the service).