Available Filters on Pages
The tables below describes the filters that can be applied to filter information in the Interactions, Active Calls and Instant Message pages.
|
Search Criteria |
Interactions |
Active Calls |
Instant Messages |
|---|---|---|---|
|
Filtering by Name |
û |
û |
R |
|
Filter by Internal ID |
û |
û |
R |
|
R |
û |
û |
|
|
R |
û |
R |
|
|
R |
û |
R |
|
|
Filter on Behalf Of |
R |
û |
û |
|
Filter Transferred By |
R |
û |
û |
|
Filter Transferred To |
R |
û |
û |
|
Search by Call Direction |
R |
R |
û |
|
Search by Participants |
R |
R |
R |
|
Searching by Called or Calling Party |
R |
R |
û |
|
Filter by Answering Party |
R |
û |
û |
|
Search by Call Tags |
R |
R |
û |
|
Search by Release Cause |
R |
û |
û |
|
Filter by Recording Type |
R |
û |
û |
|
Filter by Call Type |
R |
û |
R (Chat Type) |
|
Filter by Transcription Status |
R |
û |
û |
|
Filter by AI Status |
R |
û |
û |
|
Filter by Notes |
R |
R |
R |
|
Original Caller ID Filter |
R |
û |
û |
|
Filter by Media Type |
R |
û |
û |
|
Filter by Queue Name |
R |
û |
û |
|
Filter in Timeline |
R |
û |
û |