Managing Devices in the Devices Status Page

Select the check box adjacent to the row for which you wish to perform actions.

Right-click action menu.

Indicates that new firmware is available for uploading to the device.

Color-indicated Alarm icon (click the icon to open the Alarms page):

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Critical alarm

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Major alarm

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Minor alarm

Indicates whether the device is as VIP device.

Indicates that the endpoint user must first sign to the endpoint's Web interface before you can remotely login to the endpoint from the Device Manager.

The device is offline, or not registered , you'll see an icon of a gray tick inside a gray circle, and the 'User' column will be blank. Counted as a Non Registered Device.

The device is disconnected.

The device is registered.

If the device is not registered, you'll view a red triangle enclosing an exclamation mark.

Indicates the Device model name and in addition the following tooltip icons:

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: Detailed information on device model. Hover over to view information.

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: Indicates if an AudioCodes device is attached.

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: Indicates if a Teams device is attached. Hover over to view the list of attached Teams devices.

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: Indicates that peripheral devices are attached. Hover over to view pictures of the attached peripherals.

Icons representing attached peripheral devices. Hover over device to display information.

The name of the user registered to the device.

The DID of the registered user of the device.

Indicates the firmware version loaded to the device (↑ indicates the device's firmware is not the latest available; click to upload the latest to the device).

Indicates the time and date when the device firmware was last updated.

The MAC address of the endpoint.

The IP address of the endpoint.

The Service Provider tenant to which the endpoint is attached.

The customer to which the endpoint is attached.

The profile to which the device is attached.

The template to which the device is attached.

The last time the endpoint reported to the Device Manager.

Indicates whether the device is auto-paired.

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Auto-paired

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Not paired

The version of the firmware of the attached USB device.

Endpoint location. This parameter is relevant for Skype for Business endpoints only.

Displays detailed information on the device and its peripherals. .

Run the following actions:

The following actions can be performed from the Actions drop-down menu:

You can update firmware per device, or for multiple selected devices. See here

The figure above shows the screen that opens after selecting multiple devices. The screen for a single device is identical but without the option to execute the action in batches.

From the dropdown, select the firmware file, and then click Update; the firmware file is updated. You can simultaneously update the device's configuration file.

If you select multiple devices and then click the Selected Rows Actions link in the title bar to choose 'Update Software' from the drop-down, the screen (as shown in the figure above) will include the option to do the following:

Note that if the ↑ icon is displayed in the 'Firmware' column adjacent to a listed device in the Devices Status page, it indicates that that device's firmware is not the latest firmware available; you can click the icon to upload the device's latest firmware.

Microsoft Teams APK (to update the Android Package Kit on Android-based Teams devices - phones as well as Microsoft Teams Rooms). Microsoft Teams APK is supported from version 1.17 and later. See here

Generates the device's configuration file according to its Service Provider. The user configuration is also generated in case it will be needed. See here.

Sends a command to the phone to check whether there is a new configuration file to upload and updates the phone after a configurable 'Delay Time' (Default = 2 seconds). See here.

You can change a device's Profile or the Profile of multiple devices. See here.

From the drop-down list, select the profile to change to.

See also here.

Allows you to provide a nickname for the enterprise employee to facilitate more effective user and phone management.

Allows network administrators to configure the phone as a VIP phone; VIP phones feature a different disconnect time interval and support disconnect / unregistered alarms. A phone configured as a VIP phone is typically a Common Area Phone (CAP) located in the lobby of an enterprise, or a conference phone located in an enterprise's meeting rooms. It's important that it be continuously connected hence the different disconnect time interval and the disconnect / unregistered alarms.

The Device Manager enables administrators to capture and download the current state of the Device's Web UI for FAE troubleshooting. The feature enables capturing the device's main screen as well as the device’s Expansion Module (sidecar) in the case of phone models with a sidecar. The captures can be taken from the Device Status page or from the Monitor page and then once uploaded to Device Manager can be downloaded in .jpg format to your PC. The implementation of this AudioCodes Android Device Utility feature removes the need to install unofficial third- party applications on employee PCs, and thereby possibly compromising network security. See Capturing Screens from Device.

Allows network administrators to retrieve logs without accessing the phone. See Collecting Logs from the Device.

Deletes the devices from the Devices Status table.

Restores a device to its default settings. See here.