Operator Connect Number Management

This section describes how to manage numbers that have been assigned to customers.

To monitor all your number management actions, see Synchronizing Operator Connect Jobs.

➢

To manage customer numbers:

1.

In the Services page, from the Operator Connect drop-down, choose Open Number Management Page.

2.

Select the Service Provider operator.

The OC Number Management page lists all the managed phone numbers:

The table below describes the table columns.

Action	Description
Number	Phone number
Service Full Name	The name of the customer tenant.
Country	Country name abbreviation
MS Tenant ID	Tenant ID of the operator.
Emergency Address	Operators’ address in the event of an emergency.
OC SIP Connection	SIP Connection.
Calling Profile ID	Calling Profile ID
Source	■ 'webapi'- Displayed for numbers loaded from the Public REST API. ■ 'webui'-Displayed for numbers loaded from Customer Leads page (Upload Numbers action) for licensed enabled customers. ■ <emptyvalue> Displayed for numbers loaded directly from Synergy or from other sources external to the managed Live Platform instance. ● In the Public REST API for the Get Numbers endpoint, Source empty returns value 'ocsync'. ● For numbers with value <emptyvalue>, the SBC configuration is not affected. ● For numbers with value webui or webapi, the OCDialPlan is updated on the SBC.
MS Job ID	Job ID
Assignment	The number assignment type configured in the Teams admin center: ■ Unassigned: No current number assignment ■ UserAssigned: 'User' Voice calling ■ ConferenceAssigned: Conference calling ■ VoiceApp: Auto-Attendant calling.
Acquired Date	Date when the phone number was acquired by the system.
Display Number Details

3.

Select the Emergency Address tab to view the list of emergency numbers.

4.

Select the Released Number tab to view released numbers.

The following table describes the actions that you can do on the OC Number Management page.

Action	Description
Status filter	Filters the list of numbers by: ■ Active: Number is active and synchronized with Microsoft Teams admin center. ■ ReleaseRequested: ( "Release Requested") Numbers that you have deleted directly in Live Platform. ■ MarkedForRemoval: ( "Marked for Removal") Numbers that have been deleted by Teams admin center and your approval is needed for deletion. ■ ReadyForRemoval: ( "Ready for Removal") Numbers that have been removed by Teams admin center and approved for deletion by Live Platform. This status ends when the number is removed from Live Platform database. The previous status is MarkedForRemoval. ■ PendingFirstSync: Numbers (when first added) that still haven't being synchronized with Microsoft Teams admin center. ■ All: No filter.
Right-click shortcut menu on row	■ Release Numbers: Releases a number from a customer (see Release Numbers). ■ Export to CSV: Downloads phone numbers to a CSV file (see Exporting Phone Numbers). ■ Change Emergency Location: Changes the Emergency Location address (see Change Emergency Location) ■ Update Number Capabilities (see Update Number Capabilities) ■ Number Un-Assign (see Unassigning a Number)
Refresh From Microsoft button	Synchronizes the listing with the O365 Azure Active Directory.
Release / Delete Selected Numbers button	Releases (deletes) selected numbers (see Release Numbers).
Approve Remove Selected Numbers button	Approves the removal of numbers that were deleted by Microsoft Teams admin center (see Approve Number Deletion by Microsoft Teams Admin Center).
Reactivate Selected Numbers button	Reactivates the numbers that were deleted by Microsoft Teams admin center (see Reject Number Deletion by Microsoft Teams Admin Center).
Export CSV button	Downloads (exports) numbers to a CSV file (see Exporting Phone Numbers).
Import Numbers button	Imports a list of numbers from a CSV file (see Import Numbers).