Approve Number Deletion by Microsoft Teams Admin Center

When a number is deleted (released) by Microsoft Teams admin center, you need to approve the deletion so that it's also removed from the Live Platform database.

When a number is deleted by Teams admin center, the OC Number Management page displays the number with the "Marked for Removal" icon. When you approve deletion, the number is displayed with the "Ready for Removal" icon, indicating that Live Platform is currently processing the deletion. Typically, the deletion process is almost immediate and therefore, this status stage is skipped.

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To approve number deletion by Microsoft:

1.

In the OC Number Management page, select the check boxes of the numbers that have been released by Microsoft (displayed with the "Marked for Removal" icon).

2.

Click the Approve Remove Selected Numbers button; a confirmation message box appears.

3.

Click Approve Remove to confirm; a success message notifies you that the numbers are ready for removal and the Teams Operator Connect service is processing the deletion.

4.

To view the deletion status ("InProgress" or "Complete") of the released numbers, select the Release Number tab.

5.

The processing time for synchronization with the Live Platform server and Microsoft platform depends on the server load. Run the following jobs to refresh the Numbers data (see Synchronizing Operator Connect Jobs):

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'peering.sync-release-from-account-job'

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'peering.sync-upload-to-account-job'

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'virtual-peering.sync-upload-release-aquired-sequence'

6.

In the Multitenant portal Navigation pane, select Monitoring > Operator Connect > Job Monitor. Note the Release Job status for both Microsoft (MS Status) and SBC (SBC Status).

7.

Click the relevant entry in the SBC Status column to open the Phone Number SBC Cleanup task status screen.

8.

Check to verify if the action was successful. For more information, see Phone Number SBC Cleanup Tasks.