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Live Platform Guide for Professional Services
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Overview
Live Platform installation
UpgradingUMP365
Setup Live Platform server
Operation center portal setup
Live Platform operation center portal
Live Platform portal interface
Getting started
Channel management
Customer management
Services management
Devices management
Service provider status
SIP connections management
Service availability
Metering reports
Monitoring alarms from customer sites
Performance monitoring
Monitoring voice quality statistics from customer service sites
Metrics bar charts
Statistics summary
Voice quality filters
Monitoring calls from customer sites
Call details page
Viewing call details
Exporting calls list
Calls filters
Filtering by time range
Filtering by network topology
Filtering by Live Platform topology
Filtering by Active Directory user location
Filtering by source type
Filtering by quality
Filtering by more filters
Managing M365 users
Managing Teams devices
Configuring profiles
Adding configuration files to the software manager
Mapping Azure groups to customer tenant
Reports
Live Platform operation center portal permissions functionality
System tasks
Configure access to external applications (tools)
Managing service requests
Viewing software versions
Voice calling
Contact center
Interactions and meetings recordings
Applications
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Calls filters
This section describes the Call Filter options.
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