Configure SP License

You can configure the Service Provider license capabilities for managed Tiers. For detailed information, see the Voca CIC Admin Guide.

➢

Do the following:

1.

In the Services page, from the Voca CIC drop-down, choose Configure SP License.

2.

Select the relevant tenant and then click Select.

The Service Providers page is displayed.

3.

Click a specific Tier to view the assigned Virtual Agent licenses.

4.

Click Edit to update values for a specific license.

5.

Update Quantity and Expiration Date as required and then click OK.

6.

Click Add License Contract to add a new license contract.

7.

Enter the desired License Quantity and the Expiration Date and then click OK.