Filtering by More Filters

Enter the name of a caller (or the names of callers) whose calls you want to display in the page. The filter is case sensitive.

Enter the name of a called party (or the names of called parties) whose calls you want to display in the page. The filter is case sensitive.

Enter the name of a IVR User agent who is the first to answer the call and then click out; the string is added. You can add multiple strings. This filter can be used for scenarios where a call may be routed between multiple agents as part of Hunt groups or call queues (for Call Center scenarios).

When an IVR agent forwards a call to another agent, Live Platform tracks both the extension of the forwarded number and the number of the IVR agent who transfers the call. For example, if Call Agent A with extension '4444' first answers the call, and forwards the call to extension '5555', then both numbers are reported to Live Platform. The 'Last Answered Number' is '5555' and the 'First Answered Callee' number is '4444'.

One of the following call types: audio, video or screen sharing.

Use this filter to track calls in (for example) protocol verification scenarios. The network operator obtains the Call ID from the SBC SIP Header file . The Calls List page is filtered to display all calls with the queried call ID.

To filter according to Correlation ID:

Click the drop-down arrow and select the type to filter by:

Click the drop-down arrow and select the type to filter by:

From the drop-down list, select the media type to display on the page (or enter a search string). Select one of the following: Application Sharing (a Teams media type), Audio, Audio V150 MSRP (Message Session Relay Protocol), Voice, Image, Data, Audio Video, Chat, Data, Image, MSRP, Screen Sharing, Text, Unknown, Video or All (and then optionally remove unwanted media types). By default, all media types are selected.

From the drop-down list, select the call type to display on the page, or enter a search string. Select one of the following: Endpoint, GW (Gateway), HTTP, IP2IP SBC, Skype, Skype Conference, Teams, Teams Group Call, Test SBC or or All (and then optionally remove unwanted call types).

Skype Conference can be of media type 'Audio Video' or 'Chat'. The conference participant's name is shown in the ‘Caller’ column. To retrieve conference calls information, Live Platform uses the Microsoft Teams Conference Session Details View Monitoring Server report. For example, from the 'Media Type' drop-down choose Chat; the Media Type column then displays only MS Teams conferences whose Media Type is Chat.

Enter the reason why the call was terminated. Some termination reasons are:

Some MS Teams Termination Reasons are:

Some MS Teams Termination Reasons are: