Call details page
In version 8.6, the call details are displayed on a dedicated page.
| ➢ | To view call details: |
| 1. | In the navigation menu, click Quality of Experience > Calls. |
| 2. | Select a call and click Discover. |
The call details page is displayed. The left menu includes:
| ■ | Correlated Calls: Lists the calls that are correlated with this call. Select a call to display its details. |
| ■ | The call pages: Details (default), Media, Signaling, Device Info, Trends and Call Flow. For Microsoft Teams calls: Quality, Media, Network and Device. |
The Details page displays the Call Session (the call path through the network) at the top, followed by the Call Summary: caller and callee, Session ID, Call Status, Call Quality, Cause, Call Type, Media Type, the call date and time (Start, End, Connect and Duration) and the call termination details (Initiator, Reason and SIP/PSTN Reason).
The Call Flow page displays the SIP call flow as a sequence diagram. Select a message to display its details in the Message Summary pane.
The Trends page displays call statistics graphs. Use Select Graphs to choose the graphs to display.
The toolbar includes the Syslog File and Debug File buttons (and PCAP File on the Call Flow page). When the call has a correlation ID, you can select include all correlation calls to include the syslog of all correlated calls.