External applications
The External Application icon in the header lists the external applications that you can open with single sign-on (SSO). System operators always see the icon; Service Provider, Channel and Customer operators see it only when at least one application is enabled for them.
For Service Provider, Channel and Customer operators, the list can include:
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UCaaS Connect: Opens the Services page filtered to UCaaS services (Live CX, Live UC, Zoom, Webex Cloud Connect and Webex LGW). |
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Meeting Insights (Regional)
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Interaction Insights (Regional)
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Number Inventory: Opens Number Inventory in a new browser tab. |
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Routing Service: Prompts you to select a customer and then opens the Routing service. |
System operators also see the connection status of each application. System Admin operators can click the settings icon of an application to open its configuration (see Connecting external applications).
In addition, service pages provide actions for opening a service's management portal (for example, Open Service Portal or Open UMP Page). On the SIP Trunks page (Connectivity Applications > SIP Connectivity > SIP Trunks), select a SIP trunk and click Open Service Page to open the related UCaaS service in a dialog.