Updating supported services

The Supported Services Configuration wizard defines which services are supported (enabled) for a Service Provider, Channel or Customer. Only supported services can be added for customers under the entity.

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To update the supported services of an entity:

1.

Open the wizard in one of the following ways:

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On the Service Providers page, select a Service Provider and then click Update Supported Services (System Admin).

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On the Channels page, select a channel and then click Update Supported Services.

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On the Customers page, select a customer and then from the Actions menu, select Update Supported Services.

1.

In the Select services step, select the services that you wish to support. Use the Search by name, Type and Availability filters to find services. Click Next.

2.

In the Configuration step, configure the parameters of each selected service, for example:

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Live Setup ID: The metering tag of the service (when metering is enabled).

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Enable Custom Templates Management: (Meeting Insights, Service Provider and Channel only).

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Sub Regions: (VOCA CIC, Service Provider and Channel only) The VOCA devices (sub-regions) that serve the entity. A Channel can select from the VOCA devices attached to its Service Provider.

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Zoom carrier code: (Zoom, Service Provider only).

1.

(Service Provider with Operator Connect) In the Operator Connect Configuration step, enter the Live Setup ID, Azure Tenant ID, Landing Page URL, App Registration Client ID and App Registration Client Secret, and define at least one offer.

2.

Click Finish.