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Live Platform Guide for Professional Services
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Overview
Live Platform installation
UpgradingUMP365
Setup Live Platform server
Operation center portal setup
Live Platform operation center portal
Viewing software versions
Voice calling
Microsoft Teams Direct Routing
Microsoft Operator Connect
OperatorConnectSetup
Setup-UMP-365
OperatorConnect
Day two management using the multitenant portal
Opening UMP page
View multitenant portal software version
tenants global view
Operator Connect Essential service
Open-Qualify-Leads-Page
Number management using AudioCodes Routing Manager
oc-number-management-page-open
Manage-Calling-Profiles
Managing Alarms
Queued tasks
Operator Connect management
OC-Sync-Tasks
Jobs-Monitor
Operator-Connect-Settings
Service management
UMP configuration
Managing SBC devices
SBC and M365 Onboarding Script
Calling profile provisioning templates
ARM server configuration
Configuring the Azure Maps Account
Day two management using the service portal
Operator Connect service user permissions
REST API interface
Troubleshooting
SQL Server configuration
Webex Cloud Connect
Zoom Provider Exchange
Live UC
Contact center
Interactions and meetings recordings
Applications
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Operator Connect management
This section describes the Operator Connect maintenance and monitoring actions.
www.audiocodes.com