Number Management using AudioCodes Routing Manager

This section describes how to manage customer numbers using ARM repositories for customer services using Live Platform. Once enabled by AudioCodes Professional Services, when a new Operator Connect service is created, a new file repository is created on ARM for the service. Services added prior to version 8.0.518, must be migrated to ARM using a new Migration wizard. In the process, a unique repository is created on ARM and numbers that are currently loaded to the service are retrieved from the OCDialplan on the SBC device and migrated to the new repository. Customers deploying both Direct Routing and Operator Connect services can perform load balancing where customer Direct Routing numbers are managed in SBC dial plans and Operator Connect numbers are managed in the ARM repositories. You can perform the following actions on numbers:

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Filtering and Mass Provisioning

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Release Numbers

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Approve Deletion by customer on their Teams admin center

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Reactivate Numbers that have been marked for removal

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Export Numbers to CSV file