Devices (SIPREC Recording)

You can set up SIP devices for SIPREC recording if this feature is enabled on your Interaction Insights recording tenant.

To do this, decide on a SIPREC device hierarchy structure (see Plan Your SIPREC Device Hierarchy Structure). Based on this hierarchy:

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Set up Device Groups (see Manage Device Groups).

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Set up Device Recording Profiles and map them to the relevant device groups (see Device Recording Profiles).

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Add Devices to the Devices page and map them to the relevant device groups (see Add a Device).

For maintaining existing devices, see Manage Devices.