Selecting a scope

The Scope selector in the header lets you filter all portal pages according to a Service Provider, Channel or Customer. For example, when you select a customer, the dashboard, services, alarms, calls and statistics pages display data for that customer only. The Scope selector replaces the Scope drop-down that was located under the Welcome menu in earlier versions.

The Scope selector displays the current scope, for example, Scope: Global, Scope: LivePlatform-SP or, when a lower-level entity is selected, Scope: LivePlatform-SP: Filtered By: Contoso (Customer). The Scope selector is not displayed in the System view.

➢

To select a scope:

1.

In the header, click the Scope drop-down.

The tree of Service Providers, Channels and Customers is displayed. Each entity is displayed with an icon that indicates its type, colored according to its status. The currently selected entity is highlighted.

1.

Expand the tree as required and then click the entity that you wish to select.

The panel closes and the current page is reloaded with data for the selected entity. Open entity details pages and table paging are cleared.

➢

To clear the scope:

1.

In the header, click the Scope drop-down.

2.

At the bottom of the panel, click one of the following:

■

Global Scope (System operators): Returns to the Global scope.

■

Clear Scope Filter (other operators): Returns to the top level of your own entity.