Devices are not Displayed because Insufficient Endpoints are Licensed

Even though the DHCP / Direct setting is correctly configured, admins may encounter the issue in which Live Platform Device Manager is not displaying devices.

➢

To troubleshoot if devices are not displayed:

1.

In the , open the Endpoints screen (System > License > Configuration > Endpoints).

2.

View the total number of available endpoints.

3.

Make sure the Service Provider is licensed with sufficient endpoints.