Live view menu
The Live view is displayed for all Service Provider, Channel and Customer operators. System operators can switch to the Live view (see Switching views).
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Menu item |
Sub-items |
Notes |
|---|---|---|
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Services section |
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Live Platform Services |
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Catalog of services that you can add. See Live Platform Services page. |
|
Services Overview |
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All deployed services. See Services Overview page. |
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Connectivity Applications |
Voice Calling (Direct Routing, Operator Connect, WebEx Cloud Connect, WebEx LGW, Live CX, Live UC, Zoom Peering), Number Management, Routing, Users, SIP Connectivity (SIP Trunks, SIP Connections) |
Each Voice Calling item is displayed only when the service is enabled for the entity in scope. Routing is displayed for Customer operators only. Users is not displayed in Global scope. |
|
Conversational AI |
VOCA CIC, Interaction Recording (Dedicated, Regional), Meeting Insights (Dedicated, Regional) |
Displayed when the service is enabled. |
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Device Management |
Maps, LiveOPS 360 (LiveOPS 360 Management, LiveOPS 360 Services), Hybrid Services, Device Manager Services |
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Business Accounts section |
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Replaces the Topology menu of earlier versions. |
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Service Providers |
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System operators only. |
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Channels |
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Not displayed for Channel and Customer operators. |
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Customers |
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Not displayed for Customer operators. |
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Quality of Experience |
Calls, Statistics (Services, Customers, Devices, SIP Trunks, SIP Connections, Users Experience, AD User Locations) |
Calls and most statistics pages are not available in Global scope. |
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Reports |
QoE Reports, Schedule QoE Reports, Power BI Reports |
Schedule QoE Reports is not displayed for Customer operators. |
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Performance Monitoring |
Aggregated PMs, Standalone PMs |
System operators, or Service Providers with Hybrid or LiveOps 360 Management services. |
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Alarms |
Alarms List, Forwarding |
Forwarding is not displayed for Customer operators. |
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Notification Messages |
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Activity Logs |
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System operators only. Replaces the Journal page. |
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Profiles |
PM Profiles, QoE Status & Alarms, SNMP Connectivity, HTTP Connectivity |
Service Provider operators with LiveOps 360 Management. |
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Tools |
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Links to external tools. |
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Tasks |
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See System tasks. |
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Service Request |
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Opens the service request portal in a new browser tab. |